Your information is completely safe at bdh99

Introduction & Scope of Application

bdh99 is a trusted online gaming platform providing services to users in Bangladesh. This privacy policy applies to the bdh99 website and all associated digital services.

This policy takes effect when you register an account at bdh99, play a game, make a financial transaction, or contact our customer support team. By continuing to use this platform, you are considered to have fully accepted the terms described below.

We treat your privacy as a top priority. The purpose of this policy is to ensure complete transparency about how your information is handled and to protect your right to data privacy.

What Information We Collect

bdh99 collects certain information to provide a safe and seamless gaming experience. This information falls into two main categories:

2.1 Information You Provide Directly

Information you voluntarily share with us includes:

• Full name and date of birth (for age verification — only for those aged 21 or above)
• Email address and mobile number
• National ID or passport number (where identity verification is required)
• Mobile banking account details (bKash, Nagad, Rocket, Upay)
• Your address details
• Content of communications with our customer support team

2.2 Automatically Collected Information

Information collected automatically while you use the platform:

• IP address and device identification details
• Browser type, operating system, and language preference
• Session duration and navigation patterns
• Gaming activity logs and transaction history
• Data collected through cookies and similar tracking technologies

Purpose of Using Your Information

bdh99 uses your information only for the following legitimate purposes:

3.1 Service Delivery & Operations

• Registering, verifying, and maintaining your account
• Processing deposit and withdrawal transactions (via bKash, Nagad, Rocket, Upay)
• Providing bonuses, rewards, and promotional benefits
• Tracking VIP program progress
• Providing technical support and customer service

3.2 Security & Compliance

• Preventing fraud and unauthorized access
• Enforcing age verification and responsible gaming policies
• Meeting anti-money laundering (AML) requirements
• Complying with applicable legal obligations

3.3 Service Improvement

• Analyzing data to improve the user experience
• Reviewing platform performance and security
• Personalizing relevant gaming content and offers

Sharing Your Information with Third Parties

bdh99 never sells or rents your personal information to third parties for commercial purposes. However, we may share necessary information in the following limited circumstances:

• Payment Processors: Necessary payment information is shared with bKash, Nagad, Rocket, and Upay to complete financial transactions. These organizations have their own privacy policies.
• Technology Service Providers: Limited information may be shared with technology partners who assist in operating the platform — but only for service delivery purposes and under strict confidentiality agreements.
• Legal Authorities: Information may be provided to meet legal obligations in response to valid court orders or government directives.
• Fraud Prevention: We may cooperate with relevant agencies to identify fraudulent activity and protect platform security.

Technical Measures for Data Protection

bdh99 has adopted industry-standard technical and administrative measures to ensure the highest level of protection for your information:

5.1 Encryption Technology

All data transmitted on the platform is protected by SSL (Secure Socket Layer) encryption. This means all data exchanged between your browser and our servers is encrypted — no third party can read or alter it.

5.2 Data Storage Security

Stored data is kept on secured servers with access controls, firewalls, and regular security audits. Only authorized personnel can access the relevant information.

5.3 Special Protection for Payment Information

Your mobile banking credentials (bKash, Nagad, Rocket, or Upay PINs and passwords) are never stored on bdh99 servers. Payment transactions are completed directly within the secure environment of the respective mobile banking provider.

5.4 Account Security

Your role in protecting your account is also important. We recommend:

• Use a strong and unique password
• Do not share your login details with anyone
• Always log out after using a public or shared device
• If you notice any suspicious activity, notify our support team immediately

Cookies & Tracking Technologies

bdh99 uses cookies and similar technologies for the smooth operation of the platform. Cookies are small data files stored on your device.

6.1 Types of Cookies We Use

• Essential Cookies: Necessary for the core functionality of the platform — such as maintaining login sessions and security verification.
• Functional Cookies: Used to remember your preferred language, layout settings, and personalized experience.
• Analytical Cookies: Used to understand platform visit patterns, which helps us improve our service.

6.2 Cookie Controls

You can accept or reject cookies through your browser settings. Keep in mind that disabling certain cookies may limit some platform features or prevent them from working properly.

Data Retention Period

bdh99 retains your information only for as long as necessary — for service delivery, fulfilling legal obligations, and resolving disputes.

• Active account data: Retained for as long as the account remains active.
• Transaction records: Retained for the period required by financial regulatory requirements.
• After account closure: Limited information is kept for the time needed to fulfill applicable legal obligations.
• Expired data: Securely deleted or anonymized at the end of the defined retention period.

Your Rights

As a bdh99 user, you have the following rights over your own information:

8.1 Right to Access

You may request to know what information we hold about you. We will provide this information within a reasonable time.

8.2 Right to Correction

If any information stored about you is inaccurate or incomplete, you may request a correction. In most cases this can be updated directly from your account settings.

8.3 Right to Request Deletion

In certain circumstances you may request that your information be deleted. However, some information must be retained for a specified period due to legal obligations and ongoing service requirements.

8.4 Right to Close Your Account

You may request to close your bdh99 account at any time. Please contact our support team to do so.

Protection of Minors

bdh99 strictly provides services only to individuals aged 21 or above. We do not knowingly collect or store information from any minor.

Age verification is mandatory at registration. If we become aware that information from a minor has been collected, it is deleted immediately and the associated account is closed.

If you believe a minor's information is present in our system, please notify our support team immediately.

Responsible Gaming & Data Protection

The privacy policy at bdh99 is an integral part of our responsible gaming commitment. We use information about your gaming activity to identify potentially problematic behaviour and provide support when needed.

This information is used solely for your wellbeing and safety — never for advertising or sharing with third parties. To learn more about responsible gaming, visit our Responsible Gaming page.

Policy Changes & Notifications

bdh99 may update this privacy policy from time to time to improve its services, keep pace with technological changes, and comply with legal requirements.

For any significant changes, we will provide a clear notice on the platform and you may be informed through your registered contact method. Continued use of the service after changes have been made will be considered as your acceptance of the new policy.

We recommend visiting this page regularly so you can stay informed about the latest policy.

Contact & Complaint Resolution

If you have any questions, concerns, or complaints about this privacy policy, our support team is always ready to assist you. We take all privacy-related enquiries seriously and are committed to responding promptly.